Delivery Info

Delivery and International VAT Fees:

 

We are pleased to offer free delivery for all our products. However, please note that while we cover the cost of shipping, we are not responsible for any international VAT, tariffs, or import fees that may be applied to your order upon arrival in the recipient country. These additional charges are the sole responsibility of the customer. 

 

Shipping Coverage:

 

Our goal is to make our products available to as many customers as possible. Currently, we ship to the countries and cities listed on our checkout page. We are continuously working on expanding our reach to include more locations and ensure maximum availability of our products. Please check our shipping options at checkout for the most up-to-date list of destinations we serve. Stay tuned for updates as we add more countries and cities to our shipping list.

 

Countries we deliver to:

 

United States, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, United Kingdom, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Cyprus, Egypt, Iraq, Jordan, Mauritius, Libya.

 

Delivery Timeline:

 

We are committed to getting your order to you as swiftly as possible. For deliveries within the GCC countries, please allow between 7 to 10 days for your items to arrive. For international deliveries outside the GCC, the shipping process may take up to 15 days. These timelines are estimates and can vary based on factors outside our control, including customs clearance processes and carrier delays. We appreciate your patience and understanding as we work to ensure your order reaches you in a timely manner.

 

Accuracy of Information:

 

To ensure a smooth and speedy delivery process, we kindly ask that you double-check and provide accurate information when placing your order. This includes your full address and a valid phone number where you can be reached. Providing correct details is crucial for us to contact you if needed and to guarantee that your perfume arrives without delay. Incorrect or incomplete information may result in delivery delays or additional charges for re-shipment. We appreciate your cooperation in helping us deliver your order as efficiently as possible.

 

Refund Policy:

 

We stand behind the quality of our products and aim to ensure our customers are completely satisfied with their purchases. As such, refunds are only provided in cases where a manufacturing defect is present. If you receive a product that is defective, please contact us within [specify number of days] days of receipt with detailed information about the defect. Upon verification of the defect, we will initiate a refund to your original method of payment or offer a replacement, subject to our review and product availability. Please note, returns for reasons other than manufacturing defects will not be accepted, and all sales are otherwise considered final.

 

We are dedicated to ensuring a seamless delivery process and your complete satisfaction with our products. If you encounter any issues during the delivery process, do not receive your product within 15 days, or have any general inquiries, please do not hesitate to reach out. Our customer service team is readily available to assist you. For the fastest response, please send a WhatsApp message to our customer service phone number. We are here to help with any concerns or questions you may have, and we look forward to serving you.

 

Customer Service WhatsApp Number: +97155503002429

 

Customer Service email address: [email protected]